We are entering uncharted territory. Without a playbook, leaders will make mistakes when integrating AI into their organization. But, we see opportunity to finally break the logjam that's been holding back innovation and organizational resilience.

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The pharmaceutical industry is facing headwinds to growth. But, there’s one approach that can drive innovation both inside the organization and in the market.

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Design thinking isn’t someone else’s job. It’s closer to your day job than you likely know.

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In our innovation consulting work we are privileged to work with successful leaders who manage the exploit-explore tension with surprising ease. Here are a few of our observations on what makes them different.

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Connected products can increase efficiency, but their real power comes from functional benefits that bring consumer delight; business leaders must focus on customer experience.

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Electronic Health Records is a fast-growing field with promise for users. But finding the right data in vast stores of records to create meaningful experiences presents a unique challenge.

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By helping our clients understand their path to compliance and advocating for an experience that helps people plan for the future, we are setting them up for long term success.

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We explored emerging trends around what the future of work could look like. In this three part series we will cover policy and culture, the built environment, and technological demand.

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We explored emerging trends around what the future of work could look like. In this three part series we will cover policy and culture, the built environment, and technological demand.

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We explored emerging trends around what the future of work could look like. In this three part series we will cover policy and culture, the built environment, and technological demand.

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Challenges to managing the innovation portfolio, both great and small, have been magnified by the events of 2020/21 and technology advancements. How do you get ahead?

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A centralized state registry, an unused dose lottery, and a mobile delivery service would speed up vaccinations.

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Organizations big and small are sprinting towards digital health innovation at an unprecedented pace.

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In this Coffee Chat we discuss how Caesars Entertainment leveraged digital platforms and touchpoints to overcome the operational challenges of reopening.

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Our Experience Strategy Cards Mobile App helps you incorporate human-centered design into your problem-solving process.

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With a design system in place, digital teams don’t have to work from scratch every time the business is presented with a new problem to solve.

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As the pandemic surges, many look to tech to combat the virus. Such solutions need to preserve the privacy of individuals while tracking the health of populations.

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Unmask the unicorn and understand AI as a practical tool.

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In this Coffee Chat we explore how SunLife is using mobile, gamification, and emerging tech to support an Agile approach to talent development.

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A model for how change is currently happening and how our response to the pandemic will reshape thinking and approaches to design.

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Second in a two-part series - Exploring the challenges more experienced facilitators are facing.

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First in a two-part series - Best practices in planning and facilitating remote workshops.

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This is a story about product development, what we name things, and how it shapes what we are doing.

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In this Coffee Chat we provide tips and best practices for facilitating remote workshops as businesses shift to virtual work during the pandemic.

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Measuring UX performance is easier than you think. Learn more about tying UX projects to business objectives with our latest eBook.

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Cantina Working Groups stay on top of emerging trends and function as an R&D engine to explore and capture skills and abilities. Here's what they've written for our blog recently.

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COVID-19 is forcing companies to rethink remote work. In this Coffee Chat we share tried-and-true methods for being effective while working remotely.

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How we used strategic prototyping with a client to design the visitor experience in a new innovation center.

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COVID-19 requires companies to rethink working remotely. At Cantina, we commonly use offsite work for delivering quality services to our clients and we have insights to share.

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How to recognize the boundaries and blockers to innovation practices, and how you can work around them to make the real change.

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A roundup of hot topics in education technology: mobile, AI, data and mixed reality.

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Designing IoT solutions to deliver valuable customer experiences.

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A survey of the artificial intelligence landscape and how to safely navigate the path to innovation.

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A list of articles that proved most popular with our readers in 2019.

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This post describes the requirements of the California Privacy Protection Act (CCPA) and what education technology companies need to do to comply.

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Higher education is under increasing social and economic pressure to enact transformational changes. Service Design should be at the center of a clear, unified institutional strategy.

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Learn how to incorporate accessibility best practices for the good of your customers, product, and team.

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Exceptional product managers have mastered the PM skillset and have deep domain knowledge. What should you do if you can’t hire one person who has both domain and PM expertise?

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Successful IoT projects don’t just happen, they are carefully managed and orchestrated. Sharpen your PM superpowers with insights from experience.

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How to choose the right digital tools to bring your customer journey maps to life.

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Part two of a two-part series discussing the challenges of digital transformation and innovation in healthcare, and the design process needed to realize them.

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Highlighting trends at at Retail Tomorrow and eTail East.

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Part one of a two-part series discussing the challenges of digital transformation in healthcare and the design process needed to realize innovation and change.

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Announcing an interactive way to engage with our Experience Strategy Method Cards with recipes to achieve a specific outcome.

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Reverse your thinking by using bad ideas to find a solution.

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The shift to a customer-first experience is a competitive advantage for innovative retailers.

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All the tools you need to launch a new product with your customers top of mind.

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Recapping the important trends, innovations, and challenges facing the healthcare industry.

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An interview with Elizabeth Trudeau, Head of Strategic Design at Wells Fargo and keynote speaker at Service Design Week.

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Cantina will chair and moderate a full-day session on Service Design in Financial Services with leaders from Wells Fargo and John Hancock during Service Design Week.

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Matt Stuehler and Michael Novak bring extensive expertise in data visualization and the design and development of financial tools to Cantina.

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Interviews with people at SXSW uncovers new perspectives and definitions of the word.

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Cantina’s project managers reveal their top unconventional reference materials going into 2018.

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The financial services sector is at an inflection point. Is your organization prepared to succeed in this new era of rapid change?

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A well-planned workshop will build energy around a new idea and provide a common starting point from which to build for the future.

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Helpful tips for managing teams distributed across multiple locations.

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We captured the best movements, take-aways and tidbits from the UX STRAT Conference.

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Join us for an event that will help you take experience design to the next level in your organization.

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It’s not enough to simply exist in the mobile space. You must create mobile products that captivate your customers and keep them coming back.

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Writing mobile apps is easier than ever, but enterprises need to prioritize design and UX if they want to impress their audience.

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How a new hobby sheds light and wisdom on the role of project managers.

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Three key considerations for good experience design.

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Managers are struggling to adapt to rapidly changing technology; here are 6 things I’ve learned about how to manage tech teams.

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The next stage of mobile will take a user-centric approach. Companies that do this well will outcompete by delivering a superior user experience.

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