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Optimizing Service Design and Delivery with Effective Design Partnerships

On April 25th, 2019, we hosted the inaugural event for the Service Design Network Boston Chapter at our new downtown office.

Krista Siniscarco, Director of Experience Strategy & Research at Cantina led a panel discussion on creating effective partnerships to deliver a great customer experience. Other panelists included:

  • Molly Mazzaferro, Director of Innovation at Blue Cross Blue Shield of Massachusetts
  • Susan Rice, Head of Product Design and Research at Toast
  • Shaun Gummere, SVP of Experience Strategy & Service Design at Cantina

Watch the full recording of the panel here:

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