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Optimizing Service Design with Effective Design Partnerships May 6, 2019

Optimizing Service Design with Effective Design Partnerships

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Written by

Clark Van Der Beken

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On April 25th, 2019, we hosted the inaugural event for the Service Design Network Boston Chapter at our new downtown office.

Krista Siniscarco, Director of Experience Strategy & Research at Cantina led a panel discussion on creating effective partnerships to deliver a great customer experience. Other panelists included:

  • Molly Mazzaferro, Director of Innovation at Blue Cross Blue Shield of Massachusetts
  • Susan Rice, Head of Product Design and Research at Toast
  • Shaun Gummere, SVP of Experience Strategy & Service Design at Cantina

Watch the full recording of the panel here:


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