Service Design Week

Hear SVP of Experience Strategy & Service Design Shaun Gummere share storytelling and innovation approaches Cantina successfully took with a major health insurer.

Service Design Week will gather service design leaders from various functions, silos and disciplines across the flavors of service design. With content for all levels of service design maturity, SDW looks forward to drawing both fledgling and experienced service designers.

Thursday, October 17th, 2019 @ 8:45 AM, SVP of Experience Strategy & Service Design Shaun Gummere will deliver his keynote: Design-Led Change: Service Design, Innovation, and Storytelling. “It’s an old-saw at this point that one of the big challenges in service design is making change stick. We’ve learned a few ways to manage this, and in this talk, will share storytelling and innovation approaches we successfully took with a major health insurer.”