I'm Shaun and I'm the Chief Experience Officer at Cantina.
Before pursuing a career in design, I received my master’s in history. History and Design Thinking are curiously similar. Both involve evidence, interpretation, and narrative. In the case of history, it’s to reconstitute the past. In Design Thinking, it’s to create a new future. Same ingredients, different directions. Alan Kay said that the best way to predict the future is to invent it—experience strategy & service design help our clients do just that.
Over the past 25 years, I’ve worked as a practicing designer, researcher, design strategist, organizational leader, and educator. My expertise falls into three, interconnected areas: to work with clients to understand what their customers really care about, to design great, holistic product & service experiences, and to empower employees to keep the promises the organization makes.
I lead client engagements, speak regularly at conferences like Design Thinking and Connected Health and facilitate workshops on topics like brand purpose and strategic narrative. I recently published an article in Service Design Network’s journal Touchpoint on “Service Design from Innovation to Governance.” I co-chaired the financial services focus day at the Service Design Week conference in Boston in 2018.
Feel free to click here and connect with me directly via Calendly to schedule either a 15- or 30 minute online meeting.
