Last week our team attended the Forrester Customer Experience Forum in New York City. The 2-day event consisted of speakers, sessions and networking with some of the biggest players to embrace CX as a core foundation to their business include folks from Discover, Southwest Airlines and Ally Bank.
Here are some of the key take-aways from the event:
- Designing compelling customer experience will help us support and grow our clients' brand and businesses
- Truly differentiating customer experiences will drive a competitive advantage
- A customer-centric culture is a powerful force
- Measure your customer experience with the appropriate metrics.
But don't take our word for it! Browse through what other people had to say: