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Forrester CXNYC Event Recap

Last week our team attended the Forrester Customer Experience Forum in New York City. The 2-day event consisted of speakers, sessions and networking with some of the biggest players to embrace CX as a core foundation to their business include folks from Discover, Southwest Airlines and Ally Bank.

Here are some of the key take-aways from the event:

  • Designing compelling customer experience will help us support and grow our clients' brand and businesses
  • Truly differentiating customer experiences will drive a competitive advantage
  • A customer-centric culture is a powerful force
  • Measure your customer experience with the appropriate metrics.

But don't take our word for it! Browse through what other people had to say:

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